1. Prices and Tax
Unless otherwise shown the price stated for the goods excludes VAT and carriage. These additions are made at the checkout page and are clearly shown before you reach the point of submitting your order. The shipping/delivery charges are for United Kingdom mainland only. Export shipping quotes are available upon application. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside the EU no VAT will be charged, however import duties may be payable on receipt of the goods. You will be liable for any import duties levied.
2. Despatch Policy
We make every effort to ensure that all the items on our website (except some special and military units) are available from stock. We offer no absolute guarantee of availability and this electronic publication does not constitute an offer for sale. Upon receipt of your order we will contact you by telephone within a short time to advise you of the availability of the item you have ordered and to let you know of any suitable alternative should your product not be immediately available. Goods are normally despatched within 1 working day (or same day if express delivery is ordered). The Air Conditioning Company will not be liable for loses/damages/consequential loss due to late delivery of goods or services
3. Warranty Policy (applicable to UK Mainland only)
All goods are sold under our guarantee that they operate to the stated level in accordance with the manufacturers specifications. If within the period of twelve months following delivery the goods are found to be faulty, you may return the goods to our warehouse at your expense on the express condition that it is returned in the original packaging. At our discretion, the goods will be either repaired or exchanged within 28 days and returned to you, again at your expense. We may be contacted by telephone, fax, email or post.
4. Colours
Due to the variations of browser software and monitors, the actual colour of goods may vary slightly form that shown on the web site.
5. Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card numbers are encrypted in the software when the order is placed through our secure servers. They are only decrypted after they reach our computer.
6. Confidentiality
Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
7. Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this website or our services.
8. Jurisdiction
The contract will be governed by the laws of England and Wales and the parties to the contract submit to the jurisdiction of the English Courts.
9. Consumer Rights
Any private consumer may cancel their purchase at any time within 14 calendar days from receipt of the goods and we will refund the price paid. You must inform us by email / fax / recorded delivery mail that you wish to return the goods. Goods must be unused and returned immediately at your own cost and risk in the same condition and original packaging in which they were received. Any statutory Consumer Rights are unaffected by this agreement. Please note that this is not applicable to any business customer / user.
10. Complaints
If you wish to complain about any aspect of our products or services, please do so in writing to our Managing Director, Gary Woodward. Please email [email protected] or write to Airconco (UK) Ltd, Unit 4 Bittacy Business Centre, Bittacy Hill, London NW7 1BA. We will investigate your complaint and respond back to you within 7 working days. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 029 2267 0040.
11. Re-Stocking
We will not generally accept goods back unless under Warranty after 14 calendar days (see Consumer Rights above). However, if at our discretion we should agree to accept goods for return after 14 calendar days, a re-stocking charge of 35% of the purchase price will be levied. No charge will be made to private consumers who return goods within 14 calendar days.
12. The Air Conditioning Company is the trading name of Airconco (UK) Ltd.
The Air Conditioning Company
Unit 4 Bittacy Business Centre
Bittacy Hill
Mill Hill East
London
NW7 1BA
Tel: 020 8346 6000